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Maths in Work: Matching Operators

This page has been archived. The content was correct at the time of original publication, but is no longer updated.
Created on 19 May 2008 by ncetm_administrator
Updated on 02 February 2011 by ncetm_administrator

Title Matching Operators
Organisation EDF Energy
The company, EDF, is one of the largest energy suppliers in Europe with 5M customers. In this clip, the planner is creating a resources brief for the day in which he monitors the number of calls coming in (call traffic), how long the calls may take (their difficulty) and the staff available to take the calls (allowing for absences). This data will help him predict whether there is a surplus of staff available or a shortfall. The data is tabulated to help long term efficiency. During the monitoring he uses formulae, percentages, negative and positive numbers, graphs and comparisons.
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Download the source file of the video here (in avi format).  
Download the source file of the video here (in flv format).
Comparsions, Formulae, Graphs, Negative Numbers, Percentages
Curriculum Category
Maths in Work Number, click here to search for videos in this category
Maths in Work Statistics, click here to search for videos in this category

Click here to search these videos using alternative categories.
Related Clips
View other clips by EDF Energy
Customer's Billing Query
Price Comparison
more maths grads This video has been developed by NCETM and the More Maths Grads Project. 

Please see www.mathscareers.org.uk for more information about maths related careers.
PD Module - Click here to read the module & download the activities
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